Case Study: Target Operating Model Design: Prime Services Migration


SH Consulting were engaged by a leading European Investment Bank to design & implement their prime services operating model and deliver a strategic legal entity migration programme.



  • Establish a new legal entity and migrate the prime services business to a new EU location
  • Define the Cash Equity, Derivatives & Clearing support models
  • Lack of process transparency & consistent taxonomy limiting ability to manage performance, risk & growth



  • Performed a current state analysis to create a cross product target operating model and consolidated process catalogue to identify key work drivers & opportunities for improvement
  • Defined and delivered a re-engineered front office booking model
  • Partnered with numerous sub-custodians to open new accounts for the newly formed legal entity
  • Partnered with front office relationship management teams to define and engage clients to ensure they received a positive migration experience
  • Identified that the current state model was fragmented across multiple teams performing like functions in non-standard ways
  • Activity managed the production proving phase designed to validate the front to back control framework, providing Exco with confidence in the target migration activities
  • Designed a streamlined operating & control framework which converged teams & created the flexibility to extend to additional products (e.g. Futures)


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