Case Study: Front to back re-platforming

ABOUT

Our client was a large UK insurance retailer, offering a range of insurance products from a panel of UK insurers covering car, bike, home and commercial insurance.

 

THE CHALLENGE

  • Regulatory pressures meant the business needed to re-platform.
  • The new system needed to be selected, implemented and operational within very tight  timeframes.

 

THE SOLUTION

  • We swiftly identified a Transformation Director (Partner) and Head of Technology to deliver a one month deep-dive diagnostic at an agreed price. Once the  proposal had been agreed and  budgets signed off, the Partner was asked to lead the re-platforming programme.
  • A bespoke team was needed with the relevant sector and systems specialism. A team of eight change consultants were selected and on-boarded within weeks.
  • Ongoing support from the Engagement Manager ensured continuity within the team and  that all consultants remained for the required tenure, avoiding the delays and potential costs associated with replacements.

 

CAPABILITIES WE DELIVERED

  • Selected, negotiated commercial terms for, contracted and completed implementation of a new IT broking platform to replace all existing retail business  software in eight months, against  a fixed FCA-mandated deadline.  Migrated 1.5m customers at renewal to new products.
  • Reduced like-for-like cost of IT by 50% over 18 months through renegotiation of commercial contracts, department restructure and selective service outsourcing.
  • Built a continuous improvement function to embed customer centricity, introduce Lean and  Agile methods and completed a review and enhancement of  customer journey and back office processes.

 

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